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Business image matters. But if you want to keep giving off a positive impression to your customers – and attract new ones – it’s not just the major branding campaigns you need to focus on. The small stuff counts, too. Today, we’re going to go through a whole bunch of examples of the minor mistakes made by many small businesses, and suggest a few ideas on how to overcome them. Let’s take a closer look at some of your options.
Inconsistent brand image
Many small businesses go through constant iterations of their branding before deciding on the right course. However, it’s an area which can prove problematic unless you commit to the changes 100 percent. All too often, small business owners try to cut corners, and it’s noticeable to everyone. For example, let’s say your website gets an upgrade, complete with a new logo and mission statement. The trouble is, the front of your store still uses the old one. And your businesses cards are still making use of the logo before that. Inconsistency not only looks unprofessional, but it also confuses your customers. If you decide to make changes, make sure they are wholesale – right across the board.
The broken promise
Next, you can spend years building up positive relationships with customers, yet let things slip by a moment of forgetfulness or a broken promise. It’s vital to consistently deliver an authentic experience because this promotes your brand as trustworthy and professional. Everyone makes mistakes, of course, but ensure you deal with them in the right way – with exceptional levels of customer service, and a promise to put things right.
Poor spelling and punctuation is a real turn off for customers. And as much as you might feel grammar pedants are ruining things for everyone, the reality is that they have a point. It’s unprofessional, provokes distrust, and can significantly reduce your sales.
If you are a customer-facing business, no doubt you understand the importance of looking your best. However, you also need to smell your best. If your store, office or workplace is a little on the pongy side, it’s not going to your sales charts any favors. Having trouble with a whiffy building? If you visit this website, you will find out there are a multitude of diffusers available to use in a business setting. Having to endure employees with a little personal hygiene problem? Don’t be afraid to address it – in private, of course. If you can smell someone, you can bet your customers can, too.
The business insider
Finally, one of the most natural traps to fall into as a business owner is that you fail to see what you are doing from the outside. It’s no surprise, as when you spend every waking hour working to make things better, it can be hard to see the wood from the trees. The solution? Every now and again take a break and try and look at your business with a fresh pair of eyes. If you can’t do this, use services like mystery shoppers or the equivalent for your industry. Seeing your company from your customer’s perspective can make a huge difference.