There’s something missing in Corporate America, but it’s not what you think.
Technology gives us the opportunity to work remotely and scale businesses.
Outsourcing labor multiplies growth while saving massive amounts of time.
Investors provide the resources to transform a hobby into an empire.
But the one thing that retains the top talent worldwide is: empathy.
In a broadcast-driven society, rarely do people put themselves in other’s shoes.
Managing egos and customizing messaging is the difference between success and failure.
Even with the best technology you still need people to run it. Salaries are competitive, social impact is rampant and perks are plentiful. Therefore how you treat people defines their company loyalty.
Take for instance managers. The top reason most people leave their jobs is because they feel disrespected or undervalued. Simply viewing the impact of your decisions from the receiver’s point of view makes all the difference in the world. Most managers are ill-equipped to lead others. Just because you’re a great widget maker doesn’t translate well to a manager of widget makers.
Empathy is a learned skill (although it can be argued some have a higher ceiling than others). Kids are taught at a young age to think about how their actions affect others. Somewhere between preschool and adulthood that lesson is forgotten. Money and power corrupt our ability to serve.
Personally I’ve witnessed many conflicts started because of a failure to empathize. The same reasons countries go into war on a macro-level happens to co-workers at a micro-level. Stress has a tremendous drain on productivity and the majority of it can be avoided by showing empathy.
The downgrade of soft skills will only continue to get worse and at the core of the deterioration is a lack of empathy.
Empathy is not something HR can teach or a motivational speaker can inspire you to do. It takes making a commitment to servant leadership. Stop thinking positional leadership puts you on top. Instead understand supporting others from beneath actually pushes them to reach their fullest potential.
Will you do your part?