Getting Your Customer Service In Good Order

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A bad review can put a lot of people off make future purchases. Consumers are quick to believe a bad review over a good review – and sometimes with good reason. The age of the influencer has meant that people are no longer sure if the glowing reviews of products are real – or paid for. And only with recent crackdowns has that become clear. 

In order to really thrive as a business, your customer service needs to be exceptional. And it doesn’t matter if you are selling soap from your kitchen, or running a multi-million pound/dollar establishment – you need to maintain the highest standard possible. 

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton

Easy

You need to make it easy for people to get to you. You should have your customer service numbers easy to see on your website, and on from that – on all of your social media channels. People will often prefer to email or message you on social media. So you should have that set up ready for people to get in touch. 

Polite

When they reach your helpdesk of choice, they should be greeted with a respectful person. Often people who are getting in touch with customer services aren’t doing so because they are happy. So it can be hard to keep your cool unless you are well trained, like Single Point Global in providing these services. 

Even automated services should be polite in their responses. 

Prepared

You should be ready to have some angry people ask a lot of you to rectify smaller issues. It is up to you how you deal with these things. Typically make sure customer service operatives are authorized to give discounts, arrange returns and elevate the issues where required. 

The more power that your operatives have, the less likely you will find a more significant complaint on your hands. 

Encourage Feedback

You will not know if you are doing, or if you are doing badly unless you ask someone. They will be able to tell you where you can make improvements, if your delivery is too slow, where the issues are in your products. This will enable you to make changes and fix the issues. So while lousy feedback might feel like you are being attacked, actually it is really beneficial for you to be able to do something constructive with it. For example, if you hear consistently bad reviews about your current choice courier – you can then simply swap and see if that improves the situation.  

They’re Not ALWAYS Right

Ideally, you will have happy customers who are raving about your goods, but occasionally you and your staff will be tested. There will be a customer who will have an issue with you, your products, your ethos and more. And, nothing you say or do will help rectify the situation. It is essential to know that, nor you or your customers are always right.

Why The Internet Is Good For Business

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If you’re working online, there’s a good chance you’ve been doing so for a while. Either as your main source of income or as a side hustle, you know how much of a lucrative market the internet can be. But a lot of people don’t realize that! At the same time, a lot of people who are trying to make their way online don’t know the extent of what they could really do to boost their profits, and thus everyone needs a bit of a helping hand. If you’re one of those people, here’s a list of reasons for you to think over.

Easier to Find Jobs

The internet is a great place to find people, as almost everyone has an online presence these days. And that makes it a lot easier to find the kind of people you want to work for, or the people who need your services. Of course it’s still a competitive job market, but with at least 79 job sites out there for freelancers to peruse at their leisure, you’re going to have a lot more freedom to find your niche.

And you can apply to any job at any time from anywhere, meaning you’re going to have a lot more flexibility in your life. So no longer do you have to cope with the daily grind of life; you can immediately change your schedule whenever you want, and even take a plane to another country as long as you have a laptop and a wifi signal to your name!

Plenty of Easy to Find Resources

If you’re using the internet regularly, there’s a really good chance you’ve got a list compiled somewhere of every site or application you could use to make it through a hard time. And from just a few search terms that probably weren’t even spelt correctly! Never before has such a trove of information existed right at our fingertips.

When you’re in business, the principle remains the same. Take the most troubling parts of business: marketing, accounting, or inventory management etc. When you’ve got a quick access portal to a lifeline like Qdos Accounting packages, you’re going to have a much better day at work. Not only that, but you’re going to go from strength to strength.

You Can Reach Anyone, Anytime

There’s a huge pro to not needing to communicate face to face: you can reach anyone no matter what time it is, and pass on urgent messages immediately. Simply leaving someone a text means you’re going to be able to pass on tasks and a to do list that needs completing stat, taking a lot of pressure off of yourself and any employees you might have.

The internet is good for business because you can run internal operations on an international scale, making it a lot easier to take the market by storm. It also means you can compete on the same level as any of the bigger businesses, and take on clients from anywhere in the world.