Why Support Gets Lost In Translation


Managers, friends, even spouses say they want to support you, but how come it goes horribly wrong?

Support is determined by the recipient, not the giver.

If the receiver doesn’t feel supported, it’s only a gesture.

Let me give you an example. Your manager tells you he/she is “hands off” in their management style, yet you feel micromanaged.

Translation: your manager wants things done a certain way and when it’s not, you’ll hear it. Hands off to them means “as long as you do things my way, I’ll be hands off.”

To someone who is self-motivated and innovative that’s a huge turn off.

In the workplace support it a term used loosely. The main problem is if the giver doesn’t know how the receiver defines support, it’s just talk.

Support gets miscommunicated as frequently as any generational difference.

If you truly want to support someone, ask them how they feel supported. It may be different than what you value, but if you truly care you’ll do it.

The #1 reason why employees leave their current job is because they feel undervalued, therefore support has an incredible ROI.

The root cause can be the difference between a leader and manager, but ultimately it starts with ego.

Support is meant to benefit the recipient so if the receiver doesn’t feel supported that falls on the giver.

It can be a tricky game to play, so first know the rules.

I feel supported when listened to. Answers aren’t necessary. Once I’m able to vent my frustration, I can enter problem solving mode. Offer me trust and I will give it back tenfold. That’s what helps me feel supported, how about you?

Winsight Episode 30: The Next Dinosaur

toy story disney movie, dinosaur roar, prehistoric, archaic thinking

[audio http://traffic.libsyn.com/winsight/30_Winsight_Episode_30_-_The_Next_Dinosaur.mp3]


When referring to dinosaurs thoughts of extinction come to mind. But in this case, the next dinosaur is around, but on life support: it’s communication. I’m not talking about texting, emailing or Facebook messaging, but face-to-face communication. If you don’t believe me, go to the local hangout where teenagers gather and observe them. Most will be in a group, on their smartphones texting, sharing pictures or commenting on someone’s post completely ignoring the fact actual humans are right next to them. If you’re brave enough engage them in a conversation and if you can carry it (without much help from them) for more than 5 minutes, you’ve done well. Of course I’m stereotyping here, but poor communication is a trend that is rapidly growing and will be a thing of the past unless we do our part to reverse it.

In this episode, using Millennials as the subject, we’ll discuss:

What two forms of communication tend to lack in quality

The one thing Millennials need from supervisors in order to improve

How interviews connect to the longevity of an employee

The question one must ask to move forward

What’s been your interaction with Millenials at work? How can you help them moving forward? Please share your thoughts below!