Tips for Better Business Communication

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The task of communicating with customers is one that your business can’t afford to shy away from. How will you get your message across and deal with problems effectively if you can’t communicate well with your customers? It’s something that lots of business can and should do better because doing so has a real impact on your chances of success.

Good business communication can boost productivity, efficiency and customer satisfaction, among many other important things. If you’re wondering exactly what you can do to improve your approach to business communication, read on and find out.

Use Common Sense When Communicating with Clients

When communicating with clients, you first need to use a bit of common sense. There are certain things that you probably don’t want to discuss with them, even in an information situation. For example, if you want to keep your clients on side, you probably shouldn’t bring up topics like religion or politics, unless your brief is directly related to those subjects. It’s all about avoiding controversy and not creating avoidable problems through poor communication strategies. You’d be surprised by how often companies get this stuff wrong.

Focus on Collaboration Over Dictation

When working alongside colleagues and employees in your workplace, you should become less of a dictator and more of a collaborator. People tend to respond far better to people who are trying to work with them rather than just ruling over them and telling them what to do all the time. It’s so much more productive for you to listen to people, understand their talents and then work with them from there in order to create the best possible outcomes for your business. That’s the way it should be.

Offer and Ask for Feedback

As a manager or business owner, you’ll have people working for you and you’ll be in charge of them in the workplace. As a result of that, you’ll be responsible for providing feedback to them and this is something that should not be overlooked. By providing constructive and helpful feedback, you’ll help people to grow and improve in their career. This not only helps the business, but also helps them too. You should also ask for feedback on how you’re doing and what colleagues and employees think you could improve on.

Embrace New Communication Options

The way in which we communicate in the world of business is always changing as new trends and technological advances arrive. Things like text to voice messaging bring benefits that you won’t want to miss out on, and that’s just one recent example of a new communication method that you can take advantage of. Whenever there’s a new trend, consider its benefits and think about whether or not it’s something that will help your business advance its approach to communication.

Become an Active Listener

Communication is not just about what you say and what you communicate to other people; it’s also about being a good and active listener. Put some real effort into what people are trying to get across to you. If you can do that, people will respond to you differently and more positively and that can only be a good thing for you and everyone in your workplace going forward.

Value Face-to-Face Communication

Face-to-face communication is something that’s really suffered and declined in recent times. We can all send emails and messages to one another instantly without any problems at all. So, why meet in person when it’s easier not to? Well, there’s something different about face-to-face communication, especially when it comes to meeting clients and things like that. When you speak to people in person and directly, much more is communicated than with a short sharp email.

Ask Questions

Clients also want to know that you actually care about their needs, and one way to show them that you care is by asking questions and taking an active interest in those needs. It makes a real difference and it’s something that you should certainly be looking to work on going forward. You’ll also learn a lot more about what your clients want and how you can satisfy them better if you ask those questions.

Communication is the cornerstone of pretty much everything your business does. It’s important that you’re always doing more to communicate with customers, clients and colleagues better. It can be tough to get it right 100% of the time, but as long as you’re striving to improve and taking the kinds of steps mentioned above, you’ll be on the right track.

Communication Is Crucial In Business – Is Your Company Up to Scratch?

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A business is much like a complex machine. It’s made up of lots of different elements which need to function separately as well as in harmony together- when one thing goes wrong it can lead to failure of the overall venture. In business, each of your departments need to be doing their best work, while ensuring that communication throughout the rest of the company is good to ensure everything runs as smoothly as possible. Here are some things to bear in mind when it comes to communication in business.

Get the right software

The right software will allow information to reach the right people in an instant. Take phone software such as virtual receptionists; these can be embedded on your website, blog, online stores, and several similar shortcuts. They’re effective in converting random visitors into paying customers. You also have cloud based phone systems, thes boast enterprise-level communication capabilities which include texting, call handling, voicemail, fax, mobile apps and more. You also have software which can help you to communicate and collaborate with other businesses, these help companies to organise and hold online business meetings, web conferences and presentations. And of course, social intranet software allows everyone within your business to be able to pass important messages over in an instant and for information to get to where it needs to be. The right software saves you time, and therefore money. It makes you more efficient and can help to automate areas of your business.

Update worker’s training

As well as having the correct softwares in place, you also need to know that everyone in your business knows how to effectively use them. Having refresher training can massively help with productivity. Another way you can improve communication is by booking team building activities, businesses spend millions on these every year because they really do work. You could have a company come into your workplace, or even book something fun that you’d go and do one weekend. Team building activities can include everything from treasure hunts to escape rooms, they’re a great way to get the team chatting, working together and building trust. If you have staff members who struggle with areas of communication then giving them some additional help or training would benefit both you and them.

Consider translation services

If you sell globally then there will be times when you’ll need the assistance of translation services. If you’ve recently expanded operations and are now selling global, then a translation department is something you could set up within your own business, otherwise look into international translation services from a third party. This will make you far more efficient and prevent mistakes, and is something you need to do if you’re selling to places in the world that speak different languages.

Communication is everything in business, you need to be doing what you can to improve every area of it possible if you want your company to succeed and thrive.

Have you ever had communication issues in business, and if so – how did you resolve them?

How Efficiently Does Your Business Communicate?

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This is the 21st century and with technology, business and commerce moving at such a blistering pace, it can feel a little intimidating to neophytic entrepreneurs. Nonetheless, like it or not, a fast paced and occasionally frantic business climate is the reality of modern entrepreneurship. This means that you must be as time and resource efficient as possible to stay agile while adapting in new technologies that can make your processes and practices more efficient as and when you encounter them. Whatever the nature or industry of your business, there’s a good chance that communication plays a big part in your daily operations.

Communication, after all, is the key to success in any business. If we don’t communicate the principles and standards of our brand to our employees, we can expect to see them lapse and our brand compromised. If we don’t communicate the value in what we offer to our clients or customers, they’ll head across the road to our competitors. If we don’t communicate clearly and persuasively to our shareholders, they’ll withdraw the support upon which our ongoing growth depends. No matter what your business does, where it operates or what your role in it may

be, it’s never a bad idea to think carefully about your communications processes…

How well do you communicate personally?

Remember that everything you do is an act of communication. And if you’re the CEO of your own business, all eyes are on you as the figurehead of your brand. Everything from your tone of voice from what you wear communicates something to your customers and employees. How well do you embody the core values upon which you built your business within your day to day communications?

Are you able to communicate with brevity; conveying potentially complex processes and ideas in quick and easy to understand terms? This can play a huge part in the ethos of efficient communication in your business.

Are you an active listener? Do you show customers that you’re attuned to their needs while showing your employees that you value their ideas and input? Your personal communication sets a standard for everyone involved in your business

Is the problem your platform?

Many of us struggle with using the right platforms, software and digital apps to help us manage our business in the most time and cost efficient way possible. This applies to your communications platforms too.

Is email really the best way for you to communicate with your team? Emails are rarely responded to quickly, even when they’re red flagged. Likewise communication over landline telephones tethers you to your desk and could potentially have an adverse effect on your productivity. Try a business text platform like TextBetter instead. Texting has an immediacy which your employees and subcontractors are more likely to respond to promptly.

What is your business saying to the world?

Your business exists in a vacuum and in the digital age we rely on content marketing and social media to communicate what our business does and what it stands for to the outside world. Just make sure you stay abreast of what your business is saying. If your website is shoddily designed or if your content is clearly outsourced to a cheap overseas third party provider, you’re probably not communicating the values of your business as efficiently as you should.