What’s Your Protocol On IT Errors That Stop Work?

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The one thing you cannot predict in business is an IT error. You can train your employees to be the best they can be, you can invest in your logistical structure, you can invest in your storage capabilities, you can do pretty much everything in the world; except know when your IT systems will go down. It’s just the bane of businesses all around the world because no matter how advanced technology gets, it’s still a man made invention. Things we make will always hiccup, breakdown and cause us a severe headache at work. However you need to have some kind of protocol in place for when this happens. There are three stages to this which you need to implement in your own business and train employees to follow.

Is it genuine?

Let’s be honest, even though you have hired some great professionals they won’t all be tech savvy. Many employees will just go by what you tell them and how you have trained them. They aren’t tech specialists and they don’t know every error code in the book. So they could have a problem which is easily fixable even though to them it might look serious to them. Hence why you need to give the responsibility of checking out minor errors to your managers. Managers aren’t just there to count the take of the day, they’re there to give advice, encouragement and also help out with problems that stop the flow of work. Train your managers on how to fix certain minor issues that your software runs into and make sure they are trained to a higher standard that normal employees.

React as a team

When an IT error occurs to one workstation, that employee is no longer able to work at their full capacity. However that could also mean his or her team are unable to continue with their work as they are relying on that individual to complete a task. For example, if an employee is not able to design the logo of a company in your marketing department, fellow employees won’t be able to work on the other aspects such as an advertisement, billboard, pamphlet and social media. So everyone needs to react as a team. The other employees need to talk and agree on the various stages of their own tasks they can complete without the logo or whatever is missing. To this extent, it keeps the ball rolling and allows everyone to carry on working throughout the day.

Specialist help desk

Every business needs to have some kind of specialist help on hand. For  your IT managed services, a company like IntelligIS offers 24/7 monitoring of your IT systems. So, they will know about the error maybe before you do. They can then work quickly to find the source, fix whatever is wrong, strengthen the firewalls and then give you a report of what just happened. This is your final step in the three stage protocol.

IT errors are the bane of the business world. For no apparent reason, entire systems can go down without warning. The key is to figure out if it’s a minor or major issue, then quickly react as a team to keep the workflow going and finally, call a specialist to identify and fix the error.

How to Avert Day to Day Business Catastrophes

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Your ongoing nightmare as a business owner is when things go wrong unexpectedly. When your working day comes to a halt it can be very hard to get things up and running again. If you want your business to survive you always need to be prepared with answers to any dilemma. When a catastrophe strikes you should have the initiative to make things right again without causing too much disruption to your day to day duties. If you’re wondering about the different elements that could go wrong in your business, then you might want to consider some of the following flaws and solutions.

Technology Meltdowns

The moment when the technology in your workplace breaks down is the moment where everybody in the building goes into panic mode. Waiting for glitches to be restored can put a halt on all of your daily duties, putting you well behind of schedule. You should certainly consider professional network monitoring so that the outage can be pinpointed straight away. This will minimize loss and disruption to your working day and it will put your mind at ease, to know that any potential problem can be found and fixed much more efficiently.

Employee Sickness

When a sickness epidemic sweeps through your entire workplace it can become a huge problem on the day. Trying to get all of your jobs done with only half a workforce can be a huge challenge, so you need to have a plan in place in case this ever happens. If your employees work shift patterns then make sure all of your workers aren’t always in the building at all. As long as you have a handful of people on standby, you will always have a plan B to revert to when there is on the day illness.

Marketing Blunders

Every company has that inner fear of a marketing campaign going wrong, similar to what happened to Pepsi. This can damage your reputation right away and put you ten steps behind where you want to be. Having a good lawyer on hand at all times and make sure all campaigns go through rigorous checks before they are made public.

Product Defects

If you’re responsible for manufacturing a product and they have to be recalled off the shelves, you might start to enter panic mode. This can cause significant damage to your reputation, so you need to put quality control at the top of your priority list. Everyone makes mistakes, but you should never allow anything to slip through the net easily.

When something goes wrong with your business you need to have the confidence to put everything right again, without hesitation. Being an entrepreneur is daunting and you are often left to deal with things that are way out of your comfort zone. There is no shame in asking for help from external sources when you need it, especially when it comes to complicated technical glitches. Keep your business running smoothly and put your mind at ease with these workable solutions.