Unique Ways to Boost Business Efficiency

Collaborative post – may contain affiliate links

All businesses are looking for ways to increase their efficiency levels, and if they are not, they should be. Being more efficient means that your business is working as smartly as possible. It, therefore, means that you are maximising your time and consequently your profits. Of course, being efficient now does not mean that you are going to be in a year’s time. The business world moves forward, and we need to make sure we keep up with it, or even better, that we set the pace. With that in mind, let’s take a look at some unique ways to increase efficiency at your business…]

  • Consider OCR software – Have you considering OCR processing software? If not, now is a good time to look into this further. For those who are unaware, OCR stands for Optical Character Recognition. It is a form of technology that gives you the ability to convert various kinds of documents – for instance, images captured by a digital camera, PDF files, and scanned paper documents – into searchable and editable data. This gives you the capacity to work more efficiently; you will be able to research more effectively, enabling you to spot trends that will improve your business, leading to even greater efficiencies. It has an incredible knock-on effect.
  • Scale down on meetings – Yes, meetings can boost efficiency at your business when they are done correctly, and you definitely shouldn’t get rid of them altogether. However, you do need to put an end to the “have you got a minute?” type of meetings. These are unscheduled and they will distract you and anyone else involved from working productively. It is an inefficient use of energy and time.
  • Drop the problematic customers – This is a controversial suggestion. After all, dropping customers seems like a bad idea, why would you want to get rid of someone that is paying you money? Nonetheless, you need to ask whether you are spending more time and resources on these customers than the money you are making? If that’s the case, then are you really gaining anything by keeping these customers on board? You will probably find that your time and effort is better spent looking for new customers to plug the gap.
  • Consider outsourcing – Last but not least, you need to decide whether outsourcing part of your business would benefit it. Ask yourself some key questions. Is this task getting in the way of your core activities? Would it be cheaper to outsource? Is this a task that is required on a seasonal or one-off basis? Would you benefit from specialist experience? If you answer yes to several of those questions, it is a clear indication that outsourcing would be better.

Hopefully, you now have some ideas regarding how to improve efficiency at your company. If you can use the some of the tips that have been mentioned above, you are bound to notice a difference. Nonetheless, don’t forget to measure the new approaches you implement to ensure they deliver the results you are aiming for.

Where Scalability Doesn’t Work In Business

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If you really want to grow your profits asking how you can scale your idea is key.

With technology today there are several ways to outsource, automate and delegate tasks that are both time consuming and replicable by others.

But what if scaling isn’t the best option, then what?

For most business models to scale their parts its a very objective process. Making money depends on putting systems in place to maximize efficiency.

Yet there is one particular area that is almost impossible to scale: customer service.

Even the best training can only safeguard a business so much. In a data-driven world, how people are treated is subjective.

Take any fast-casual restaurant. Most frontline workers are paid minimum wage salaries, but expected to perform at a high level. Pay tends to attract relative talent so when you’re scraping the bottom of the barrel you can’t expect the best customer-employee transaction for a low value.

I’ve always found it interesting how little priority is paid to hiring people with high EQ or soft skills. As a manager I could care less how much experience or technical skill someone has if they don’t know how to talk to or treat people. Believe me empathy is hard to teach.

I work at an education-based startup that is slowly systemizing their processes. Objective measurements are very important, but in the people business brand experience makes or breaks your company.

Believe it or not, clients pay high prices for deliverables, yet what converts them into return customers is: how you make them feel.

As a relationship-driven person myself I admit if you only focus on making people happy you’re running a hobby, not a business. But discounting each interaction both internally and externally will result in higher turnover and a weaker brand.

Scaling your business should be the goal, but how to achieve that needs to be high-touch. Simon Sinek said it best, “If you don’t understand people, you don’t understand business.”