Most people would love the option of working remote, but what about managing a remote workforce?
It’s hard enough to manage people in the same location, but doing it remotely will test your creativity and leadership ability.
The book Remote gave me a deeper understanding of why remote work can be beneficial, but currently I have the challenge of managing a team spread out across the country. Here is what has worked over the past 3 months:
Trust – If there’s one scenario where micromanaging will destroy you it’s managing a remote team. Telecommuting lives and dies on trust. Give it to receive it. Be clear about the objectives, but offer autonomy for how to get there. Most companies make the mistake of hiring based on experience and skill set whereas attitude and motivation determines which workers are elite. Working remotely is the perfect hybrid between corporate and entrepreneurship. To take it a step further, if all managers were trained to lead as if their team wasn’t on location (even if they are), performance would skyrocket.
Connection – Avoiding commuting and parking is beneficial, but feeling isolated is downright scary. The most overlooked aspect of working from home is the lack of social interaction. It’s near impossible to replicate a virtual water cooler, but you have to try. Communication platforms such as Slack are step in the right direction. The key here is building community. That normally happens outside of work, so encourage employees to develop relationships informally, even set up the connections for them. As their manager, you’re the bridge to the company. Tying remote teams to something bigger than them is essential. Think outside the box and get suggestions from your team to form stronger bonds.
Feedback – It’s not abnormal to not talk to your boss daily, but managers of remote teams need to over-communicate or risk strayed performers. Without clearly defined markers, there’s no absolute way to measure progress. If you think managing people is difficult, it’s much more daunting when they live thousands of miles away. Leading a remote team is high-maintenance, but if done right the global talent you can amass is far greater than the limits of a morning commute. Make a note to email almost daily (depending how many are on your team) and meet via video weekly. Providing direction goes a long ways towards overall success.
So far the short journey has been extremely enjoyable. If you love developing people, the nuances will reveals themselves over time. Keep an open ear, communicate frequently and create a sense of belonging. Scaling leadership isn’t easy, but it’s the wave of the future.