The Hiring Dilemma: Talent vs. Change

wall-e -eva

Think you can change someone while dating them? You’re wrong.

But in the corporate world for some reason hiring managers think they can.

Sorry, but minus the resume and experience you are who you are.

For instance, leadership skills can be taught, but that doesn’t make you a leader.

Maybe it’s the ego of the manager who thinks people can be molded, but intangible skills such as empathy, communication and taking initiative come attached (not sold separately).

If people get hired for competency, yet fired for character issues – the focus during interviews needs to change.

Back in 2008 when the recession hit, the first thing to go was training and we’re still suffering for it. But some things just can’t be bought (or taught).

I manage tutors remotely via video conference and even though academic improvement is what parents pay for it’s engaging personalities that breed results.

Take opposite ends of the spectrum examples using characters from Disney’s Wall-E: Eva (heart) makes emotional connections while Wall-E (head) goes for logical transactions. Who would you rather be your tutor?

In this teacher-student context the adage “they don’t care how much you know until they know how much you care” rings true. The receiver needs to feel a genuine interest from the giver. If he/she doesn’t, all information is lost.

In roles that require frequent human interactions the “engineer” type will always lose. On the other hand people with dynamic personalities are both charismatic and build confidence in those around them.

The moral of the story for companies is regardless how much you invest in training, attitude and refined soft skills are nearly impossible to teach. Content acquisition is overrated (plus abundant).

Interviewers need to focus more on “how” a candidate communicates an answer vs. “what” they actually say. Active listening is crucial at this stage.

Talent is inherently innate…and all the money and resources in the world can’t change that.

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