There’s a hypocrisy when it comes to management being held accountable. Employees often claim to be micromanaged, but rarely are there any changes because it’s acceptable by executives.
Businesses determine decisions based on finances, but what happens when costs are offset by people quitting?
The ROI on employee retention is staggering. No matter how strategic the hiring process is once a worker is on-boarded it falls on the company’s side to make sure they have all the necessary training and skills to effectively do their job.
What’s lost in the boss-employee relationship is a measurement that doesn’t get the just due it deserves: motivation.
Most would argue people are self-motivated or not, which I would agree with, BUT the main factor why people leave or stay at their current role is: how their boss makes them feel.
“People don’t leave companies, they leave managers.”
Maybe it’s overlooked because it’s not as sexy as performance or trackable as sales made. Those matter, but as you move up the food chain of Corporate America it takes less skill, more feel from managers.
Take the example of professional athletes. All have coaches, but how many of those coaches can outperform them? (Answer: none)
If that’s the case, why hire a coach?
For support and guidance during challenging times.
The more skilled the employee, the less they need to be told what to do or how to do it, but rather given the trust to get the job done and be judged on the results.
A manager affects the morale and engagement more than any other factor at work.
The level of morale and engagement directly drives performance.
Phil Jackson coached Michael Jordan, Kobe Bryant and Shaquille O’Neal. The reason he led them to championship and his predecessors before him didn’t was his approach. Jackson focused less on micromanaging them and more on challenging/managing their egos. Great players need great coaches.
Just because you were a great widget maker doesn’t mean a thing once you become a leader. Your job was to be the best, now it’s to bring out the best in others. Most managers didn’t learn this skill set and it’s the reason why so many workers complain about their boss and leave.
Think about the best and worst manager you’ve worked for. I bet on the high side they cared about you as a person. On the low side, they treated you as a cog in the wheel. At the core is how they made you feel.
Chances are if you love your boss, you see the glass as half full moving forward. But if you hate your boss, you’re actively looking for your next gig.
How does your boss make you feel?