An Insight into the Main Causes of Downtime (And How to Avoid Them)

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Technology really has transformed the modern workplace. People are now able to work faster than ever before, but if all of this comes to a crashing halt then you may find yourself in a bit of a bad situation. If you want to find out more about the main causes of downtime, then take a look below.

System Failure

A lot of workplaces rely on technology to operate. This can include desktop computers, network hubs and even phone systems. The only thing that you need is a failed hard drive to bring your entire company to a grinding halt. If you want to stop all of this from happening, then you need to look into network monitoring. System updates are also vital. If you don’t have your own in-house IT service then it is a good idea for you to invest in managed IT services. Having a recovery plan is also great for your company. Cloud services can help you to prevent permanent data loss and it can also help you to protect your company should your technology happen to fail you.

Human Error

22% of system downtime can be attributed to human error. The only thing that it takes is a slip of the finger to delete a file, or even to cause an application to crash. Even the most professional, and careful of employees can still make mistakes and this can mean serious downtime for your company.  If you want to stop this then you need to create a consistent operating procedure. You also need to provide your team with the training they need to use systems and even software properly. Training is super important when introducing new or even more updated systems to the workplace too.

Network

Network outages are probably out of your control. If you rely on another business to provide you with internet, power, phone support or anything else of the sort, then you need to make sure that they can keep your business running. If your provider is continually letting you down, then it may be time for you to find someone else. A lot of providers will guarantee a certain amount of uptime and this is one of the main things that you need to be focusing on. Sure, it may cost you more every month to go with a more reliable provider, but the reduced downtime means that it will essentially pay for itself. You will be giving your customers a more reliable service as well, and sometimes you just can’t put a price on this. If possible, you need to look into the downtime options that your network provider can offer you as well. This way, you can count on them to support you even if their own systems go down.

Of course, sometimes you can’t always predict downtime, but the more you prepare yourself, the less it will affect your company and your bottom line. By following the above tips, you can be sure to help yourself and your customers to avoid disappointment and stress.