Chief People Officer: Going Beyond HR

chief-people-officer

If you haven’t seen this title before, get used to it.

The days of HR handling everything people-related are over. This isn’t throwing shade at what HR does, instead it reveals a needed addition to organizations.

People are the most important asset to your company. In the book, Human Sigma, the customer-employee encounter determines your bottom line. Translation: take care of your employees and they’ll take care of your customers.

That’s where the Chief People Office originated. A while back companies like Google and Zappos realized culture affects performance most so they put in resources such as: life coaches, free meals and gym memberships to decrease stress/distraction while increasing efficiency.

No matter what industry your company is in, the right people systems must be in place. Most organizations spend money on recruiting, interviewing and on-boarding, but neglect workers once they complete their probationary period.

News flash: that’s about as archaic as scratching records as a DJ or backwards-thinking as looking in your rear view mirror while driving. The recession is over. Training is not a luxury anymore.

Richard Branson said “Train people well enough so they can leave. Treat them well enough so they don’t want to.

If you don’t take care of your people, they’ll leave. There’s always better options available.

Having a Chief People Officer in your company shows people are valued. No organization is perfect, but the better you are treated, the more tolerant you become towards mistakes.

Look up Chief People Officer positions and tell me what you think. It’s a sign companies are moving in the right direction.

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